Your customers increasingly use social messaging platforms as their primary means of communication
Most business are stuck in the old ways of communicating, typically email and the telephone, which is slow & inconvenient for customers.
You can now engage with your customers on the channels they prefer through our unified Yozobi Inbox service.
This includes integrations with all major chat platforms such as WhatsApp for Business, Facebook Messenger, Apple Business Chat & Web Chat.
Simplified Omni-Channel Messaging
Organisations do not need to radically re-think their own business communication tools as the Yozobi Inbox will act as a gateway between their in-house technology systems and the various social messaging platforms, enabling fast & seamless communication with customers.
This service also ensures customer communication on all channels is stored centrally to meet data security, compliance and regulatory requirements.
How it works
Yozobi Inbox is a managed technology service that allows organisations to manage and reply to all digital conversations with their audience through a single account, for both email and social messaging conversations.
Businesses can then engage with their audience on whichever channel is most convenient for the customer, using a single, easy-to-use interface.
More Reliable Marketing Channels
Once communication on social messaging channels is established, it can be used as part of an effective marketing strategy, given open rates for platforms such as Facebook Messenger are currently over 90% compared to less than 10% when using email marketing campaign.