Small Business
Enterprise
Business

Yozobi Care

Omni-Channel Customer Services
Outsourced 24/7 customer services, however & whenever customers want to chat.
Let's talk

Yozobi Care is an outsourced customer services solution, handling inbound contact from your customers, wherever they are, including all major chat platforms

WhatsApp
WhatsApp
Web
Messenger
Email
Alexa
Google
Assistant
Telegram
Facebook
Messanger
WeChat
Twitter
Telephone
We can also help clients understand the quality of the customer service by building data driven Net Promoter Surveys into their service channels.

Have your own customer services team? We can integrate social chat messaging into your business systems through our Yozobi Inbox service.

How it works

Yozobi Care is an on-demand, omni-channel, customer care service. Whenever you need us, we will be there, as either a dedicated resource or as part of a wider team to meet bursts of increased activity.
We professionally answer your calls, manage emails, answer social & web chat messages, according to the process we have agreed with you.

For more advanced customer services support, we can help resolve issues, book appointments, take payments, manage orders, on-board customers & provide high-value concierge services.

Pricing

Yozobi Care

Monthly Fee

Setup Fee

Small Business

£125

£200

£400

£375

Business

£225

Enterprise

£400

Social Profiles

Price per additional profile

Social Messaging Apps

Connected Social Apps
Social Profiles
3

Customer Service Interactions

Cost per customer service interaction

Additional Services

Call Handling
1
£0.50 / outbound message
£1.50 / call answered
£1.35 / call answered
£1.20 / call answered
£0.45 / outbound message
£0.40 / outbound message
6
10+
5
£20/mo
£12/mo
10
Maximum number of managed Social Profiles for each Social Messaging App
Connected Social Messaging Services from WhatsApp for Business, Facebook Messenger, Apple Business Chat, Twitter, WeChat, Viber, Line, Telegram, Alexa, Google Assitant & Website Live Chat
Each outbound message relating to inbound customer services requests

Yozobi Care

Monthly Fee

Setup Fee

Small Business

£100

£200

£400

£375

Business

£180

Enterprise

£320

Social Profiles

Price per additional profile

Social Messaging Apps

Connected Social Apps
Social Profiles
3

Customer Service Interactions

Cost per customer service interaction

Additional Services

Call Handling
1
£0.50 / outbound message
£1.50 / call answered
£1.35 / call answered
£1.20 / call answered
£0.45 / outbound message
£0.40 / outbound message
6
10+
5
£20/mo
£12/mo
10
Maximum number of managed Social Profiles for each Social Messaging App
Connected Social Messaging Services from WhatsApp for Business, Facebook Messenger, Apple Business Chat, Twitter, WeChat, Viber, Line, Telegram, Alexa, Google Assitant & Website Live Chat
Each outbound message relating to inbound customer services requests

Yozobi Care

Monthly Fee

Setup Fee

Small Business

$160

$250

$500

$475

Business

$290

Enterprise

$510

Social Profiles

Price per additional profile

Social Messaging Apps

Connected Social Apps
Social Profiles
3

Customer Service Interactions

Cost per customer service interaction

Additional Services

Call Handling
1
$0.65 / outbound message
$1.90 / call answered
$1.70 / call answered
$1.50 / call answered
$0.55 / outbound message
$0.50 / outbound message
5
Unlimited
5
$25/mo
$15/mo
10
Maximum number of managed Social Profiles for each Social Messaging App
Connected Social Messaging Services from WhatsApp for Business, Facebook Messenger, Apple Business Chat, Twitter, WeChat, Viber, Line, Telegram, Alexa, Google Assitant & Website Live Chat
Each outbound message relating to inbound customer services requests

Yozobi Care

Monthly Fee

Setup Fee

Small Business

$125

$250

$500

$475

Business

$225

Enterprise

$400

Social Profiles

Price per additional profile

Social Messaging Apps

Connected Social Apps
Social Profiles
3

Customer Service Interactions

Cost per customer service interaction

Additional Services

Call Handling
1
$0.65 / outbound message
$1.90 / call answered
$1.70 / call answered
$1.50 / call answered
$0.55 / outbound message
$0.50 / outbound message
5
Unlimited
5
$25/mo
$15/mo
10
Maximum number of managed Social Profiles for each Social Messaging App
Connected Social Messaging Services from WhatsApp for Business, Facebook Messenger, Apple Business Chat, Twitter, WeChat, Viber, Line, Telegram, Alexa, Google Assitant & Website Live Chat
Each outbound message relating to inbound customer services requests

Yozobi Care

Monthly Fee

Setup Fee

Small Business

€140

€225

€450

€420

Business

€250

Enterprise

€450

Social Profiles

Price per additional profile

Social Messaging Apps

Connected Social Apps
Social Profiles
3

Customer Service Interactions

Cost per customer service interaction

Additional Services

Call Handling
1
€0.55 / outbound message
€1.70 / call answered
€1.50 / call answered
€1.35 / call answered
€0.50 / outbound message
€0.45 / outbound message
5
Unlimited
5
€22/mo
€13/mo
10
Maximum number of managed Social Profiles for each Social Messaging App
Connected Social Messaging Services from WhatsApp for Business, Facebook Messenger, Apple Business Chat, Twitter, WeChat, Viber, Line, Telegram, Alexa, Google Assitant & Website Live Chat
Each outbound message relating to inbound customer services requests

Yozobi Care

Monthly Fee

Setup Fee

Small Business

€110

€225

€450

€420

Business

€200

Enterprise

€350

Social Profiles

Price per additional profile

Social Messaging Apps

Connected Social Apps
Social Profiles
3

Customer Service Interactions

Cost per customer service interaction

Additional Services

Call Handling
1
€0.55 / outbound message
€1.70 / call answered
€1.50 / call answered
€1.35 / call answered
€0.50 / outbound message
€0.45 / outbound message
5
Unlimited
5
€22/mo
€13/mo
10
Maximum number of managed Social Profiles for each Social Messaging App
Connected Social Messaging Services from WhatsApp for Business, Facebook Messenger, Apple Business Chat, Twitter, WeChat, Viber, Line, Telegram, Alexa, Google Assitant & Website Live Chat
Each outbound message relating to inbound customer services requests

Interested in Yozobi Care? Sign-Up for a free, no-commitment 14 days trial

Let's talk
Psssst... Ask about our discounts when you bundle Yozobi services together
©2019 Yozobi. All rights reserved.
©2019 Yozobi. All rights reserved.