Yozobi Care is an outsourced customer services solution, handling inbound contact from your customers, wherever they are, including all major chat platforms
We can also help clients understand the quality of the customer service by building data driven Net Promoter Surveys into their service channels.
Have your own customer services team? We can integrate social chat messaging into your business systems through our Yozobi Inbox service.
How it works
Yozobi Care is an on-demand, omni-channel, customer care service. Whenever you need us, we will be there, as either a dedicated resource or as part of a wider team to meet bursts of increased activity.
We professionally answer your calls, manage emails, answer social & web chat messages, according to the process we have agreed with you.
For more advanced customer services support, we can help resolve issues, book appointments, take payments, manage orders, on-board customers & provide high-value concierge services.