Powerful Tools for Customer Engagement
Customers increasingly prefer to engage with organisations through digital channels such as Website Live Chat, Facebook Messenger, WhatsApp and emerging Voice Assistant technologies including Alexa and Google Assistant. Brands should also consider deploying video call and co-browsing technologies to offer seamless customer support and unbroken customer journeys in the digital age.
Social Messaging is the preferred tool for communication for individuals in their personal lives and is increasingly where they want to engage with brands.
Yozobi can effectively integrate these conversational channels into our customers technology stacks, including with WhatsApp for Business and Facebook Messenger.
Customers are demanding unbroken interactions with brands when contact is made through their websites.
Yozobi helps organisations to deliver unbroken engagement through these interactions by enabling website chat upgrades to voice, video calls and website or document co-browsing.
Chatbots help brands offer Always-On Customer Support and reduce the demands on human agents within the contact centre.
Voice-Assistants such as Alexa & Google Assistant enable customers to engage with brands effortlessly wherever voice assistants are available.
Personalised 1:1 customer interactions can only be delivered through effective integrations with back-office systems and CRM software.
Yozobi’s team has expertise in integrating customer engagement channels with those internal systems to supercharge the customer experience.
Introducing surveys into digital customer journeys allows brands to create a feedback loop on their services and better understand customer sentiment, as well as providing CSAT, CES and NPS metrics.
Those organisations can then use analytics derived from those surveys to improve their products & services as well as customer support.
Traditional on-premise contact centre platforms are inflexible and cannot adapt to rapid changes in technology & customer preferences.
Modern Cloud contact centre platforms such as Amazon Connect and Twilio Flex provide omni-channel capability with pricing based on usage basis.
Need some help understanding how Yozobi can help with your business and customer success?BOOK A CALL WITH A CONSULTANT NOW
Psssst... Ask about our discounts when you bundle Yozobi services together.