Consumer-Driven Engagement Channels

Customers increasingly want to engage with organisations using the convenient digital channels they use in their personal lives.

Successful organisations are creating meaningful connections across every digital touchpoint to help acquire, engage, and retain their customers, including through SMS, social messaging, live chat, video conferencing and voice.
Offer conversations over convenient digital channels to delight customers.
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Conversational channels, always-on.
Seamlessly connecting organisations to their audiences via convenient digital channels.
Yozobi has the necessary expertise and experience to integrate modern conversational channels into organisations’ technology stacks and the bespoke apps they have developed to engage with and delight their customers.

Social messaging platforms, including WhatsApp and Messenger, have become the primary means of communication for most consumers. Integrating these channels into your customer engagement solution will delight those customers wanting to communicate in the most convenient manner.

Integrated video conferencing is also increasingly becoming the norm, with obvious benefits for any brand that can incorporate this technology into a seamless customer engagement offering.
customer story: Video Conferencing Integration
AgentRelay offers agent-led virtual viewings for the real estate industry.

AgentRelay sought to build a virtual property viewing platform that replicated the in-person viewing experience but with the added convenience of an agent-led, virtual tour of properties for sale.

Yozobi was appointed to create an app that both utilised an SDK offered by Matterport for its virtual tour technology and to integrate with APIs offered by Twilio to deliver in-app video conferencing and chat capability.
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A proven formula

Some of the digital communication platforms we work with

Want to integrate chat messaging, video & voice into your technology stack?
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